If your eSIM is not working
What to check and what to include in a support request.
Paid, but no QR code yet?
Open the order in your account or Telegram bot. If payment is confirmed and preparation is still in progress, follow the status there. Do not pay again for the same order. If it remains stuck, contact support with your order number.
Installed, but no internet?
Check that the eSIM is selected for mobile data, that you are in a covered country and that the package still has data and validity. Follow the package’s roaming and APN settings. Keep the eSIM installed while checking.
Ask for help
Open a support request. Include your order number, phone model, country and a short description of the issue. An error screenshot can help; hide QR codes, activation codes and payment details before sharing it.
Support will review your order and help resolve the issue. Replacement and refund requests are assessed according to the order status and terms of service.